Verizon & LotusFlare

Reduction in Operating Expenses for a Major U.S. Telecom Operator

The goal was to increase the number of customers using the customer care app and reduce call center and in-store support costs.

Verizon, United States

Verizon is the #2 Telecom Operator in the United States with 120 million subscribers.

Challenge

Verizon was heavily dependent on SMS for customer communications. The challenge was to implement a Growth framework, tailored to Verizon’s goals, that enabled efficient digital communications and campaign analytics to drive user growth on myVerizon.

LotusFlare Growth Framework

Customers who are active on the app generate:

Read, Watch & Learn

Showing CSPs the Art of the Possible
Blog

Showing CSPs the Art of the Possible

This month we talked with our Technical Sales and Delivery Manager, Daniel, who shared his experiences working in the telecom industry and at LotusFlare. Daniel,

Globe GOMO Goes Live on LotusFlare DNO Cloud
News

Globe GOMO Goes Live on LotusFlare DNO Cloud

Santa Clara, CA – September 5th, 2023 – LotusFlare today announced that GOMO Philippines, the first fully-digital telecom brand in the Philippines operated by Globe