Verizon & LotusFlare

Reduction in Operating Expenses for a Major U.S. Telecom Operator

The goal was to increase the number of customers using the customer care app and reduce call center and in-store support costs.

Verizon, United States

Verizon is the #2 Telecom Operator in the United States with 120 million subscribers.

Challenge

Verizon was heavily dependent on SMS for customer communications. The challenge was to implement a Growth framework, tailored to Verizon’s goals, that enabled efficient digital communications and campaign analytics to drive user growth on myVerizon.

LotusFlare Growth Framework

Customers who are active on the app generate:

Read, Watch & Learn

Essentials for Telcos in the Public Cloud – Part 2
Offerings

Essentials for Telcos in the Public Cloud – Part 2

This LotusFlare POV paper is designed to help telcos understand the common concerns regarding migrating IT infrastructure to the public cloud. Learn about the business and technological benefits and receive practical advice on initial steps building a public cloud strategy.

Maximize the Potential of Telco ICT Offerings
Offerings

Maximize the Potential of Telco ICT Offerings

In this POV Paper, LotusFlare Director of Product Management Roy Kucukates, shares his view on what may help CSPs maximize the revenue potential of ICT services offered to enterprises of all sizes. Download the LotusFlare POV Paper to learn more.

digital bss
Blog

The Power of a Fully-Digital BSS

Understanding the digital BSS is a key step in the decision making process and answering the question: Is it right for us?