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Experience Services

Deliver a seamless omnichannel experience instantly.

Plug-and-play digital experience

Unlike a typical BSS, LotusFlare DNO™ Cloud comes with an experience layer — a collection of services orchestrating DNO Cloud APIs and making it ready for your customer channels.

Bridge the gap between your front ends and back end without coding
Save time with a unified point of contact between back-end services and customer channels
Support all customer journeys for a truly omnichannel experience
Reach your customers through multiple channels for a seamless, consistent experience
Provide your unique brand of customer service
Experience Layer New

Experience Framework

Built-in infrastructure to distribute DNO Cloud capabilities to any engagement channel: web, mobile app, agent desktop, partner portals and retail outlets.

cloud

DNO Cloud Portal

A unified configuration and administration front end that adds value by providing customer management for agents.

headless

Headless CMS

A headless CMS that lets you integrate your channels into the LotusFlare experience layer, allowing you to create and manage digital content for all your channels.

Experience
sells

When it comes to digital products and services, customers expect a 5-star experience. That’s why we developed LotusFlare DNO Cloud from experience down. 

Starting with end-to-end customer journeys in mind, we designed a set of integrated SaaS components and an omnichannel layer to support a premium customer experience – not vice versa.

Experience engages

Customer centricity in the buying experience is essential to attract and retain customers. 

Combined with its headless CMS, DNO Cloud Experience Services help you to create real-time personalized buying experiences and manage frictionless inquiry flows.

Ready to delight customers with a 5-star digital experience?

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