Digital Engagement

Grow engagement with the right offer at the right time.

Work the Internet playbook

LotusFlare Digital Engagement is a set of AI-enhanced tools designed to drive digital engagement with customers in an easy-to-use interface.

Engage customers with timely, personalized messages and rewards.

Drive in-app engagement to foster customer loyalty

Promote new services and offers across all messaging platforms

Track delivery and conversion

An omnichannel communications console that lets you:

Create AI-powered personalized campaigns in just a few clicks and track results in real-time
Combine data from the legacy back end and your existing channels to launch effective promotional campaigns
Create customer segments and triggers for tailored messaging

A SaaS component that allows you to create, manage and track rewards, referrals and loyalty programs.

Create loyalty rewards to improve customer retention
Identify custom events to trigger payouts and other loyalty-related actions
Drive traffic to offering content with long-term engagement campaigns or constantly changing rewards opportunities

A SaaS component that allows you to store and manage user information and relationships via an agent-friendly web portal.

A unified console that communicates with customers via all channels – SMS, web push, email and in-app push – and tracks responses.

Deliver low balance alerts, bill and payment reminders, overage charges and roaming reminders
Send trigger-based notifications
Use personalized rich messages
Integrate with external SMSC and email services

Built with an API-first approach, this solution supports a broader spectrum of consent use cases, going beyond advertising.

Handles use cases from API/network data monetization to electronic medical records
All platform capabilities accessible via RESTful APIs
Highly configurable consent policy and consent collection screens
Flexible deployment

Boost engagement with data-driven A/B testing

Test personalized messages across inbox, push, pop-up, email, and SMS to boost engagement.

Maximize revenues through advanced segmentation

Increase revenues via advanced segmentation and next-best-action marketing campaigns.

Gain instant insight with AI-enhanced analytics

Dashboard to measure customer engagement and campaign results.

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