Truly digital brands work from “experience down”, the way an Internet company does. This means they begin by defining the end-state customer experience, working down the technology and support systems to enable (not dictate) the experience. This is vital for acquisition – an onboarding experience that is all-digital and reduces the time-to-acquisition from hours to minutes.
Mobile app research, design and development create the end user experience while LotusFlare DNO Cloud – featuring LotusFlare eSIM – provide the underlying capabilities to transform customer onboarding.
LotusFlare eSIM manages the complex provisioning, activation, deactivation and API call flows for a myriad of eSIM-capable devices across Android, iOS and Windows operating systems. In addition to consumer use cases, LotusFlare eSIM has an advanced set of capabilities which supports IoT and M2M use cases, including IoT and M2M eSIM flows, device management and eSIM management.
LotusFlare implementation expert Diego Rojas provides his perspective on eSIM implementation today, what we have learned from live deployments and eSIM as a process going forward.
Digicel is a Telecom Operator operating in 33 markets across the Caribbean, Central America, and Oceania regions.
The digital revolution means that everyone is spending more and more time in mobile apps.