eSIM Customer Experience

Streamline the acquisition and crucial onboarding process by transforming to an all-digital eSIM experience

All-Digital eSIM Experience To Drive Acquisition

Truly digital brands work from “experience down”, the way an Internet company does. This means they begin by defining the end-state customer experience, working down the technology and support systems to enable (not dictate) the experience. This is vital for acquisition – an onboarding experience that is all-digital and reduces the time-to-acquisition from hours to minutes. 

Mobile app research, design and development create the end user experience while LotusFlare DNO Cloud – featuring LotusFlare eSIM – provide the underlying capabilities to transform customer onboarding.

Outcome Delivered: re:do eSIM customer experience on LotusFlare DNO Cloud

With LotusFlare DNO™ Cloud as its cloud-native software foundation, re:do deployed LotusFlare eSIM (a SaaS component included LotusFlare DNO Cloud) to allow customers to activate and use re:do services without a traditional physical SIM card.  re:do is truly innovating when it comes to eSIM, simplifying the experience so that over 70% of acquisitions have been completed by eSIM within the re:do app.

Transform Onboarding with LotusFlare eSIM

LotusFlare eSIM manages the complex provisioning, activation, deactivation and API call flows for a myriad of eSIM-capable devices across Android, iOS and Windows operating systems. In addition to consumer use cases, LotusFlare eSIM has an advanced set of capabilities which supports IoT and M2M use cases, including IoT and M2M eSIM flows, device management and eSIM management.

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eSIM Benefits For CSPs

  • Acquire high ARPU customers with eSIM-enabled smartphones and companion devices.
  • Reduce physical SIM card costs, including manufacturing, warehousing and distribution.
  • Meet customer needs for a friction-free digital onboarding experience.
  • Inbound roaming travellers can now register and provision their device in minutes.
  • Support IoT, M2M and MVNO use cases.

eSIM Benefits for Subscribers

  • Register, pay, provision and port – all in one app.
  • No need to visit a retail shop or call a contact center.
  • No need to store physical SIM cards or worry about losing them.
  • No need to ‘be my own CTO’ and worry about QR code scans or device OS settings changes.
  • An OTT-inspired experience that is simple, fast and friction-free.
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LotusFlare DNO Cloud powers a LotusFlare business called Nomad.  The vision of Nomad is to inspire people to travel and gain life-changing experiences all over the world by taking away a modern decidedly-digital worry, the high cost of data roaming.  Nomad utilizes the eSIM SaaS component of LotusFlare DNO Cloud and has created a marketplace of partners to provide local data roaming plans for travellers. The Nomad app is available for both iOS and Android devices.

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