Deliver a seamless, continuous and rewarding experience across all of your digital channels – app, web, contact center and metaverse

DNO Cloud Omnichannel

LotusFlare DNO Cloud is a cloud commerce and monetization managed service that serves as a digital business support system (BSS) for communications and media services providers. LotusFlare DNO Cloud Omnichannel provides a headless framework that enables users to start interaction in one channel and complete interaction in a different channel for a seamless rewarding experience. Combined with LotusFlare’s app, web and metaverse design and development services, DNO Cloud processes and user data are independent from its channels to provide a contextualized omni-channel view of users.

LotusFlare Experience Framework

Built-in headless infrastructure to distribute LotusFlare DNO Cloud capabilities to any engagement channel - web (including metaverse), mobile app, agent desktop, partner portals and retail outlets

LotusFlare DNO Portal

DNO Cloud's unified configuration and administration front-end that adds value by providing customer management for agents

LotusFlare Headless CMS

Create, manage and modify digital content for websites, mobile apps, retail outlets and other channels powered by DNO Cloud using a headless CMS that lets CSPs integrate their channels into LotusFlare Experience Framework.

LotusFlare DNO Cloud

Experience is the Product

When it comes to delivering digital products and services, customers have very high expectations and will not remain loyal to brands who do not deliver a “5-star” experience. LotusFlare DNO Cloud consists of a set of integrated SaaS components and an omnichannel framework used to create end-to-end digital customer journeys. LotusFlare develops from customer experience down.

Buying Experience For Engagement

Customer centricity in the buying experience is essential to attract and retain customers. In combination with its headless CMS, DNO Omnichannel Framework helps to create real-time personalized buying experiences and also manages inquiry flows that customers come to expect from Internet companies. These process not only secure new revenue but also increase customer satisfaction and engagement.

Create Metaverse Storefronts

LotusFlare DNO Cloud includes an Omnichannel framework that enables a customer to receive the same experience when purchasing, onboarding and receiving ongoing service. LotusFlare builds these great experience front-ends – mobile apps, websites and now metaverse storefronts – as part of DNO Cloud deployment services

The New Globe One Super App Experience

LotusFlare’s direct experience in delivering a self-service super app outcome is embodied in work with Globe Telecom of the Philippines. Globe decided it was time to transform the mobile self-service experience platform to dramatically improve performance and accelerate the shift in sales from retail to digital channels. 

 LotusFlare was chosen by Globe due to its track record in delivering customer experience platform solutions and expertise in advanced mobile application design and development.

Creating A Truly "Super" Self-Service App

One of the key activities in creating a mobile experience platform is the technology choices made before starting development. Before starting development on the New GlobeOne Super App, LotusFlare worked with the Globe Digital Growth team to determine the best development framework to use. Here are some of the key learnings.

A CLEAN Approach

To simplify advancement of customer experience going forward and place the app on a forward-looking technical foundation.

For All Business Lines

Manage postpaid, prepaid mobile and broadband (including fiber) in one app to increase engagement across all customer groups and promote cross-sell.

Build in Rewards & Incentives

Use the app as the way for consumers to subscribe to the latest promos and build loyalty rewards and incentives.

Focus On The Onboarding Experience

For new and current subscribers, spend time and planning on how to reduce onboarding steps so the experience is as fast and simple as possible.

Take an MVP Approach

Move quickly to roll out an MVP and then iterate in short sprints to build up and improve functionality in measured releases.

Experience Optimization

Measure and optimize the key flows in your customer journey from onboarding to transactions and leave nothing to chance.

LotusFlare DNO Cloud Managed Services:
Experience Design & Development

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Monetizing The Metaverse

Communications and media services provider are at the early stages of considering how the metaverse will impact their business. Hear from LotusFlare’s Terry Guo, Chief Product Officer and Co-Founder, who provides take on the metaverse including a definition of the metaverse, the impact upon and opportunities facing CSPs and what he sees as the timeline for the metaverse to really take hold on enterprises.

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Read, Watch & Learn

OSS/BSS: Recognize the Warning Signs

OSS/BSS: Recognize the Warning Signs

Many communication service providers (CSPs) are considering replacing their OSS/BSS. Learn how to recognize warning signs of obsolescence within your OSS/BSS stacks and adopt more agile, scalable and advanced solutions to stay competitive.