LotusFlare DNO Cloud is a cloud commerce and monetization managed service that serves as a digital business support system (BSS) for communications and media services providers. LotusFlare DNO Cloud Omnichannel provides a headless framework that enables users to start interaction in one channel and complete interaction in a different channel for a seamless rewarding experience. Combined with LotusFlare’s app, web and metaverse design and development services, DNO Cloud processes and user data are independent from its channels to provide a contextualized omni-channel view of users.
When it comes to delivering digital products and services, customers have very high expectations and will not remain loyal to brands who do not deliver a “5-star” experience. LotusFlare DNO Cloud consists of a set of integrated SaaS components and an omnichannel framework used to create end-to-end digital customer journeys. LotusFlare develops from customer experience down.
Customer centricity in the buying experience is essential to attract and retain customers. In combination with its headless CMS, DNO Omnichannel Framework helps to create real-time personalized buying experiences and also manages inquiry flows that customers come to expect from Internet companies. These process not only secure new revenue but also increase customer satisfaction and engagement.
LotusFlare DNO Cloud includes an Omnichannel framework that enables a customer to receive the same experience when purchasing, onboarding and receiving ongoing service. LotusFlare builds these great experience front-ends – mobile apps, websites and now metaverse storefronts – as part of DNO Cloud deployment services.
LotusFlare’s direct experience in delivering a self-service super app outcome is embodied in work with Globe Telecom of the Philippines. Globe decided it was time to transform the mobile self-service experience platform to dramatically improve performance and accelerate the shift in sales from retail to digital channels.
LotusFlare was chosen by Globe due to its track record in delivering customer experience platform solutions and expertise in advanced mobile application design and development.
One of the key activities in creating a mobile experience platform is the technology choices made before starting development. Before starting development on the New GlobeOne Super App, LotusFlare worked with the Globe Digital Growth team to determine the best development framework to use. Here are some of the key learnings.
Communications and media services provider are at the early stages of considering how the metaverse will impact their business. Hear from LotusFlare’s Terry Guo, Chief Product Officer and Co-Founder, who provides take on the metaverse including a definition of the metaverse, the impact upon and opportunities facing CSPs and what he sees as the timeline for the metaverse to really take hold on enterprises.
At DTW Copenhagen in September 2023, Eric Morhenn, Chief Commercial Officer of LotusFlare, and Iliyan Dimitrov, General Manager of re:do, shared the Loft Stage to discuss the origin of and outcomes for re:do, the new digital telco in Slovenia by the A1 Group.
From unraveling complex business requirements to orchestrating project delivery, Solution Architects play crucial roles in aligning technology solutions with business goals, optimizing performance, ensuring security,
LotusFlare Solution Architect, Sandeep, shares his experience helping a large CSP replatform a legacy BSS that supported one of their major consumer mobile brands. Download the POV paper to learn more.
Rebecca Eclipse, Chief Customer Experience & Transformation Officer of Globe Telecom, shares her views about and aspirations for the Globe-LotusFlare partnership.
Santa Clara, CA – November 7, 2023 – LotusFlare, provider of a cloud-native digital commerce and monetization service for communications and media service providers, will
