Let’s just cut right to the chase - being a successful telecom operator in the digital age is challenging. In the world where OTT players are driving many of the trends, you need to adapt to non-stop changes in the digital world, while meeting your customers’ needs.
Living in a fast-paced environment, they expect you to provide them with subscription services including bundles of data, voice, SMS and MMS. At the same time, you need to manage a multitude of complex internal systems. Charging, billing, CRM, product catalogs and order management are often time-consuming to manage with different systems belonging to different vendors.
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As you can see from the comparison above, with LotusFlare’s Online Charging System your customers’ experience is digitized. But what does this really mean?
To explore this, let’s dive deeper into digitalization: in simple words, to provide the best customer experience, telecom operators need to shift their focus from traditional to digital services. For example, if a customer has a $5.00 budget the various options could include: a 60 minute call, or unlimited number of text messages for 1 hour, or unlimited voice, data, SMS from 10:00 pm to 6:00 am.
When communicating with customers, you want to give them the best possible experience - products and services they will happily recommend to their friends, family and colleagues. People want to experience connectivity at its best, choosing a product or a service that best fits their needs - fast, agile and transparent pricing.