LotusFlare’s Helen Jiang and VCTI’s Ramu Bodathula discuss how to deliver digital customer experience from the perspective of asset monetization and the development of complex networked and cloud products.
Santa Clara, CA - March 16, 2022 - LotusFlare, provider of a digital commerce and monetization cloud service for communications and media service providers, has collaborated with VCTI, leader in the development of complex networked and cloud products, on an article about digital transformation in this month's issue of Pipeline.
LotusFlare and VCTI argue that now, more than ever, CSPs must take clear steps to make digital transformation work. LotusFlare’s Helen Jiang and VCTI’s Ramu Bodathula talk about what is holding digital transformation back and how CSPs can overcome these obstacles by broadening their horizons and perceiving the wider image. "First, success depends on the business’s commitment to delivering the desired customer experience over digital channels. Second, the degree to which businesses can continue to blend previous generation network services and infrastructure into a newly digitized business model will determine success in service offerings”, say Jiang and Bodathula.
Helen and Ramu also look at how enabling the desired customer experience depends not only on two principles or overcoming digital transformation obstacles. Simplifying and harmonizing BSS and OSS is a key factor as well. Even though it may not be a fun and creative process, their seamless integration is, indeed, one of the most important ones when it comes to improving digital experience.
Read the full article here: https://pipelinepub.com/CX-CEM-2022/digital-transformation-CX/3
VCTI is a world-class leader in network technology. VCTI provides expert technical resources to help technology companies develop complex networked and cloud products, and software solutions and services to enable broadband service providers to optimize investments for network evolution, simplify operations, and strengthen their path to digital transformation. A trusted partner to the most respected and innovative broadband service providers and technology companies globally, VCTI is a privately held, global company headquartered in the U.S. with offices in India. Learn more at www.vcti.io.