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Modernizing the Pacific: PNCC Selects LotusFlare for Full-Stack BSS Replacement

Challenge

As the national Communications Service Provider (CSP) for the Republic of Palau, Palau National Communications Company (PNCC) is deeply committed to improving the lives of its citizens through modern telecommunications. However, the ambitious goal of offering superior customer experiences, increasing speed-to-market, and achieving long-term cost-effectiveness was hampered by legacy BSS.

This shortfall created significant hurdles in capturing the full market value, including:

  • Inflexible Technology: Legacy systems were fundamentally misaligned with PNCC’s goal of a rapid, customer-first approach across mobile, fixed, and cable TV lines of business.
  • High Costs & Operational Inefficiency: Traditional infrastructure required complex maintenance, hindering PNCC’s goal for long-term cost-effectiveness and enhanced operational efficiency.
  • Slow Time-to-Market: The complexity of the existing BSS slowed the introduction of new services and offers, impacting the planned increase in speed-to-market.

Solution

Recognizing the limitations of its existing systems and the opportunity to leapfrog to modern, cloud-native technology, PNCC selected LotusFlare. PNCC chose LotusFlare for its highly skilled team, cloud-native technology, Internet DNA, and a genuine customer-first approach.

LotusFlare DNO Cloud will support all PNCC subscribers across its mobile (prepaid/postpaid), fixed FTTP (Pay In Advance/Postpaid Internet, landline voice), and TV (Pay In Advance/Postpaid IPTV) services.

Key platform functionalities being implemented include:

  • Full-Stack BSS: A cloud-native business support system supporting the entire business scope.
  • Converged Charging & Billing: Supporting prepaid and postpaid services for Wireless, Fixed Broadband, and TV.
  • Digital Channels: Including new Android and iOS apps for customer support and an Omnichannel Experience Framework.
  • Rich Product Catalog: Enabling non-technical staff to rapidly configure and launch new promotions, offers, and services.
  • Advanced Features: Including eSIM support, CRM, Analytics & Reporting, and integrated Ticketing.
PNCC Digital Transformation Case Study

Outcome

The implementation of LotusFlare DNO Cloud will deliver significant benefits to PNCC and the citizens of Palau:

  • Superior Customer Experience: By simplifying technology and focusing on the customer experience, PNCC can deliver a superior digital experience to its citizens.
  • Enhanced Operational Efficiency: Moving to a cloud-native platform helps enhance operational efficiency and drives long-term cost-effectiveness.
  • Increased Speed-to-Market: The platform’s agility and “Internet DNA” will increase PNCC’s ability to rapidly launch new services and drive revenue growth.
  • Modernizing Telecoms: PNCC is moving from legacy systems to a cloud-native infrastructure, positioning Palau with modern telecommunications services.

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