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Replatforming 3 Million GOMO Customers to LotusFlare DNO Cloud

Globe and LotusFlare teams migrated 3 million GOMO customers in under 4.5 hours to LotusFlare DNO™ Cloud, a cloud-native commerce and monetization managed service that provides an all-digital BSS.

LotusFlare DNO Cloud for GOMO

  • Globe and LotusFlare successfully replatformed the entire GOMO business over the course of 6 months and achieved simplification,
    speed-to-market and operational cost savings
    approaching 40%.
  • Globe and LotusFlare teams migrated 3 million GOMO subscribers in under 4.5 hours to LotusFlare DNO™ Cloud, a cloud-native commerce and monetization-managed service that provides an all-digital BSS.
  • By moving from 3 vendors down to 1, Globe reduced system complexity, decreased time to market for new offers, and standardized on a single, scalable software foundation.
  • Globe improved their business innovation capability by reducing new feature development cycles from 6 months to 1 month using LotusFlare DNO Cloud’s cloud-native infrastructure and modular components that are controlled through configuration rather than coding.

LotusFlare DNO Cloud Impact
on GOMO (So Far)

GOMO: From Customer Experience Down

Replatforming with LotusFlare DNO Cloud

LotusFlare deployed, configured and integrated LotusFlare DNO Cloud SaaS components
to power the newly-defined customer 
experience.

  • Globe deployed and integrated LotusFlare DNO Cloud SaaS components including Product Catalog, Converged Charging, Customer Engagement, Billing & Payment, Reporting, Order Management, Rewards and Vouchers.
  • LotusFlare designers and developers rebuilt the GOMO apps for Android and iOS in native code bases.
  • Using LotusFlare Product Catalog and accompanying headless CMS, Globe GOMO staff can configure and create new offers, campaigns and tariffs for display in the app through the DNO Portal.
  • LotusFlare DNO Cloud, hosted on AWS, has eliminated maintenance windows and downtime for GOMO customers.

True Partnership: Globe & LotusFlare​

Rebecca Eclipse, Chief Customer Experience & Transformation Officer of Globe Telecom, shares her views about and aspirations for the Globe-LotusFlare partnership. She discusses the impact of LotusFlare DNO Cloud on Globe’s business for the valuable business outcomes of the migration of 3 million GOMO customers and launch of new GFiber Prepaid business line.

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