BSS Replatforming

Millions of customers migrated in 4.5 hours

Globe and LotusFlare successfully replatformed the entire GOMO business over the course of 6 months and achieved simplification, speed-to-market and operational cost savings of 40%. Globe and LotusFlare teams migrated 3 million GOMO subscribers in under 4.5 hours to LotusFlare DNO™ Cloud.

Outcome delivered

  • By moving from 3 vendors down to 1, Globe reduced system complexity, decreased time to market for new offers, and standardized on a single, scalable software foundation.
  • Globe improved their business innovation capability by reducing new feature development cycles from 6 months to 1 month using LotusFlare DNO™ Cloud’s cloud-native infrastructure and modular components that are controlled through configuration rather than coding.

LotusFlare DNO Cloud impact on GOMO

GOMO: From customer experience down

The starting point was defining a simplified and rewarding customer experience.

BSS transformation for agility

LotusFlare deployed, configured and integrated LotusFlare DNO™ Cloud SaaS components
to power the newly defined customer 

  • Globe deployed and integrated LotusFlare DNO™ Cloud SaaS components including Product Catalog, Converged Charging, Customer Engagement, Billing & Payment, Reporting, Order Management, Rewards and Vouchers.
  • LotusFlare designers and developers rebuilt the GOMO apps for Android and iOS in native code bases.
  • Using LotusFlare Product Catalog and accompanying headless CMS, Globe GOMO staff can configure and create new offers, campaigns and tariffs for display in the app through the DNO™ Portal.
  • LotusFlare DNOCloud, hosted on AWS, has eliminated maintenance windows and downtime for GOMO customers.

True partnership: Globe & LotusFlare

Rebecca Eclipse, Chief Customer Experience & Transformation Officer of Globe Telecom, shares her views about and aspirations for the Globe-LotusFlare partnership. She discusses the impact of the migration of 3 million GOMO customers and launch of new GFiber Prepaid business line on LotusFlare DNO™ Cloud.

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