Globe & LotusFlare

Creating The New GlobeOne Experience in 6 Months

As a part of their ‘challenger’ ethos, they strive to provide their customers with the most up-to-date digital experiences available. LotusFlare has been working with Globe since 2017 as their technology and digital customer experience partner.

Globe on LotusFlare

“LotusFlare has been our technology partner since 2017 and has helped us build an entirely new digital journey for our customers. ARPU has grown by more than 20% with this new app that leverages OTT best practices.”

Head of Consumer Mobile Business, Globe

 

The New Globe One Super App gained 6.6 million registered users and 2 million active users,
far exceeding the uptake of previous Globe self-service apps.

The New GlobeOne Super App provides:

Account management from all different Globe brands.

Reduced onboarding steps even while keeping users signed in,
even during registration

Customer rewards and special in-app promotions, plus the ability
to purchase promotions in a fully-digital experience.

Frictionless onboarding with the ability to access features without
registration.

The New GlobeOne Super App

Outcomes

Digital Journey

Build a cost-effective engagement-boosting, fully digital journey for its subscribers.

Increased Value Prepaid

Accelerate the adoption of higher-denomination prepaid offers.

Revenue

Grow ARPU by 20%.

Want to learn more?