Creating the New GlobeOne Super in 6 Months

A unified digital way to access Globe services, promotions and rewards

As a part of their ‘challenger’ ethos, they strive to provide their customers with the most up-to-date digital experiences available. LotusFlare has been working with Globe since 2017 as their technology and digital customer experience partner.

Globe on LotusFlare

“The New GlobeOne Super App is a key piece in Globe’s digital experience strategy as it reinforces our desire to give our customers a mobile first experience that accesses all the benefits Globe offers. As a long-time trusted partner of Globe, LotusFlare was exactly the right company for this project due to their delivery agility, track record of creating optimal subscriber experiences and the digital capabilities. Globe looks forward to advancing The New GlobeOne Super App in partnership with LotusFlare as an enabler of life through digital solutions for all Filipinos.”

Karthik Krishna, Senior Advisor of Digital Growth and Transformation, Globe Telecom

The GlobeOne Super App gained 11.8 million registered users and 2.9 million active users,
far exceeding the uptake of previous Globe self-service apps. The GlobeOne Super App provides:

Account management from all different Globe brands.

Reduced onboarding steps even while keeping users signed in,
even during registration.

Customer rewards and special in-app promotions, plus the ability
to purchase promotions in a fully-digital experience.

Frictionless onboarding with the ability to access features without
registration.

Impact for Globe

Digital Journey

Build a cost-effective engagement-boosting, fully digital journey for its subscribers.

Increased Value Prepaid

Accelerate the adoption of higher-denomination prepaid offers.

Revenue

Grow ARPU by 20%.

True Partnership: Globe & LotusFlare

Rebecca Eclipse, Chief Customer Experience & Transformation Officer of Globe Telecom, shares her views about and aspirations for the Globe-LotusFlare partnership. She discusses the impact of LotusFlare DNO Cloud on Globe’s business for the valuable business outcomes of the migration of 3 million GOMO customers and launch of new GFiber Prepaid business line.

Play Video

Want to learn more?

Read, Watch & Learn

OSS/BSS: Recognize the Warning Signs
Blog

OSS/BSS: Recognize the Warning Signs

Many communication service providers (CSPs) are considering replacing their OSS/BSS. Learn how to recognize warning signs of obsolescence within your OSS/BSS stacks and adopt more agile, scalable and advanced solutions to stay competitive.