Communications
Telecom Operators can no longer compete on just network speed, coverage or price. Our research shows that Telecom Operators that can provide personalized and friction-free user experiences over digital channels command higher customer engagement, loyalty, and ARPU.
What if we could apply the playbook of the most successful Internet companies to help Telecom Operators grow revenue, reduce costs and accelerate time-to-market, while providing intuitive and engaging digital experiences that users expect?
LotusFlare bridges the world of Telecom Operators with the world of the Internet companies.
Digital Network Operator®: the next-generation IT platform for Telecom
Leveraged by Telecom Operators globally to power a 'telco in an app' experience for customers, Digital Network Operator (DNO™) lets you enhance your existing brand or launch an entirely new brand with minimal cost, no retail presence and a fast time to market. Digital first, 5G and eSIM-ready, DNO delivers the experience that your customers expect today.
Our clients
In the past, launching a new brand required large teams, lots of investment and years of work. No more.
DNO is a modular, cloud-native IT stack that brings speed, lower cost and agility to Telecom Operators. The 5G and eSIM-ready product components are designed to work together or can be deployed individually.
Digital Network Operator®
A modular, cloud-native IT stack
A modular, cloud-native IT stack
User Interface
UX/UI DESIGN All aspects of user experience and interface design to create intuitive and aesthetically pleasing experience.
PRODUCT MANAGEMENT Critical capability that includes the ideation, development, design, maintenance and enhancements of a product or service.
DEVELOPMENT AND SUPPORT Software development to build, integrate and test high quality code on the client, server and cloud infrastructure layers.
Digital Business & Engagement Platform
CONTEXTUAL ENGAGEMENT PLATFORM Deliver personalized offers linked to customer usage, top-ups or next best offer.
REWARDS & REFERRAL Drive customer loyalty and referrals with a world-class loyalty and reward engine.
DYNAMIC PRODUCT PLATFORM Create time-bound and location-specific offers with the most popular apps in your market today.
OMNI-CHANNEL FRAMEWORK Let customers purchase, fulfill orders and get support on any channel.
Core Modules
UNIFIED PRODUCT CATALOG Bundle rate plans with the latest 3rd party video, music and gaming services.
Converged Charging System Manage subscriber account balance, real-time rating, 5G convergent charging and policy control.
CENTRAL DATA PLATFORM A data orchestration layer to create dynamic objects, provide customer insights and suggest next best actions.
eSIM CLOUD Use eSIM to acquire high-ARPU customers and reduce the cost and headache of managing physical SIMs.
ORDER & SUBSCRIPTION MANAGER Offer mobile services as a recurring subscription or as a one-time purchase; create, validate and manage orders throughout the subscription lifecycle.
USER MANAGEMENT Secure and flexible registration, login and single sign-on capability that integrates across web and mobile apps.
Cloud Native Infrastructure
CI & CD Continuous Integration and Continuous Deployment to automate building, testing and deploying software.
MONITORING System monitoring and alerting with dashboards to visualize key metrics and automated alarming and troubleshooting.
CONTAINER ORCHESTRATION & CONFIGURATION Automated configuration, coordination, and management of software, often including tools such as Terraform and Kubernetes.
PERSISTENCE LAYER Also know as repository layer. This layer is responsible for data persistence and is used by the business layer to access the cache and database.
DNO BENEFITS
100% digital
Users register, order a SIM or provision their device with eSIM, choose their personalized plan, and port-in their number - all via the Telecom Operator’s app. No need to visit a store or call an agent.
Precise
Drive revenue from telco and non-telco products via effective targeting plus upsell and cross-sell campaigns.
Pay as you grow
A cloud-based IT stack which requires no new hardware. Telecom Operator spend is tied to subscriber growth and KPI improvement.
Cutting edge
Incorporate best practices from leading Internet companies to deploy a modern, agile IT stack.
DNO User Journey: Contactless with 100% digital touch points
In-app on-boarding
eSIM Activation
Mobile Number Porting
Online Billing & Payment
In-app Customer Care
Rewards & Referral
DNO has helped Telecom Operators achieve
0
Increase in CLTV
12%
Increase in ARPU
60%
Reduction in
operating costs
HOW CAN DNO HELP YOU WIN IN THE DIGITAL AGE?
Contextual Engagement Platform
Deliver personalized offers linked to customer usage, top-ups, device type or demographics. LEARN MORE
Unified Product Catalog
Bundle rate plans with the latest 3rd party video, music and gaming services. LEARN MORE
Converged Charging System
Manage subscriber account balance, real-time rating, 5G convergent charging and policy control. LEARN MORE
eSIM Cloud
Use eSIM to acquire high-ARPU customers and reduce the cost and headache of managing physical SIMs. LEARN MORE
Rewards & Referral
Drive customer loyalty and referrals with a world-class loyalty and reward engine. LEARN MORE
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Periscope Insights
Discover more insights about your target customers. LEARN MORE
Central Data Platform
A data orchestration layer to create dynamic objects, provide customer insights and suggest next best actions. LEARN MORE
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Dynamic Product Platform
Create time-bound and location-specific offers with the most popular apps in your market today. LEARN MORE
Today having a digital channel is not just nice to have, but a must have for business continuity. Provide your customers with a seamless, fun and personalized customer experience all via an app.
LotusFlare Customers
Some of our customers use our full DNO stack, others just use specific modules.
We have launched new digital telco brands, upgraded IT components, integrated with many legacy telco vendors, and built custom products along the way.
Check out how our customers are benefiting from LotusFlare’s digital transformation secret sauce.
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Digi Tapp
Leading Digital Transformation
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Globe Switch
Increasing ARPU with a Digital Brand
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Digital Maturity Readiness
A few simple questions can help baseline your digital readiness and start a case for change. These questions uncover digital enhancement opportunities that LotusFlare’s products and services can quickly solve.
- How long does it take, and at what cost, to launch new rate plans, products or services?
- Do you offer customers seamless personalized experiences across web, apps and retail?
- What percent of all customer transactions occur on your digital channels?
- Can you guide customers (both consumer and enterprise) on a self-service journey towards the next best action to meet their needs?
- Does your IT stack incorporate best practices used by Internet companies?
