Telecom Operators can no longer compete on just network speed, coverage or price. Our research shows that Telecom Operators that can provide personalized and friction-free user experiences over digital channels command higher customer engagement, loyalty, and ARPU.
What if we could apply the playbook of the most successful Internet companies to help Telecom Operators grow revenue, reduce costs and accelerate time-to-market, while providing intuitive and engaging digital experiences that users expect?
LotusFlare bridges the world of Telecom Operators with the world of the Internet companies.
Leveraged by Telecom Operators globally to power a 'telco in an app' experience for customers, Digital Network Operator (DNO™) lets you enhance your existing brand or launch an entirely new brand with minimal cost, no retail presence and a fast time to market. Digital first, 5G and eSIM-ready, DNO delivers the experience that your customers expect today.
In the past, launching a new brand required large teams, lots of investment and years of work. No more.
DNO is a modular, cloud-native IT stack that brings speed, lower cost and agility to Telecom Operators. The 5G and eSIM-ready product components are designed to work together or can be deployed individually.
A modular, cloud-native IT stack
Users register, order a SIM or provision their device with eSIM, choose their personalized plan, and port-in their number - all via the Telecom Operator’s app. No need to visit a store or call an agent.
Drive revenue from telco and non-telco products via effective targeting plus upsell and cross-sell campaigns.
Pay as you grow
A cloud-based IT stack which requires no new hardware. Telecom Operator spend is tied to subscriber growth and KPI improvement.
Incorporate best practices from leading Internet companies to deploy a modern, agile IT stack.
DNO User Journey: Contactless with 100% digital touch points
Mobile Number Porting
Online Billing & Payment
In-app Customer Care
Rewards & Referral
DNO has helped Telecom Operators achieve
Increase in CLTV
Increase in ARPU
HOW CAN DNO HELP YOU WIN IN THE DIGITAL AGE?
Contextual Engagement Platform
Deliver personalized offers linked to customer usage, top-ups, device type or demographics. LEARN MORE
Unified Product Catalog
Bundle rate plans with the latest 3rd party video, music and gaming services. LEARN MORE
Converged Charging System
Manage subscriber account balance, real-time rating, 5G convergent charging and policy control. LEARN MORE
Use eSIM to acquire high-ARPU customers and reduce the cost and headache of managing physical SIMs. LEARN MORE
Rewards & Referral
Drive customer loyalty and referrals with a world-class loyalty and reward engine. LEARN MORE
Discover more insights about your target customers. LEARN MORE
Central Data Platform
A data orchestration layer to create dynamic objects, provide customer insights and suggest next best actions. LEARN MORE
Dynamic Product Platform
Create time-bound and location-specific offers with the most popular apps in your market today. LEARN MORE
Today having a digital channel is not just nice to have, but a must have for business continuity. Provide your customers with a seamless, fun and personalized customer experience all via an app.
Some of our customers use our full DNO stack, others just use specific modules.
We have launched new digital telco brands, upgraded IT components, integrated with many legacy telco vendors, and built custom products along the way.
Check out how our customers are beneﬁting from LotusFlare’s digital transformation secret sauce.
Digital Maturity Readiness
A few simple questions can help baseline your digital readiness and start a case for change. These questions uncover digital enhancement opportunities that LotusFlare’s products and services can quickly solve.
- How long does it take, and at what cost, to launch new rate plans, products or services?
- Do you offer customers seamless personalized experiences across web, apps and retail?
- What percent of all customer transactions occur on your digital channels?
- Can you guide customers (both consumer and enterprise) on a self-service journey towards the next best action to meet their needs?
- Does your IT stack incorporate best practices used by Internet companies?